Recently, both my business and personal travels have been marked by a unique impression—EXCELLENCE IN SERVICE DELIVERY, which I've encountered across various industries and countries. I was genuinely impressed, and this experience led me to reflect on key aspects that I now want to share with you. Let’s begin with a question: Does EXCELLENCE in service delivery mean the following? Actively listening...
What does EXCELLENCE mean to each of us? It’s a question with countless answers, isn’t it? According to Collins Dictionary, excellence is defined as being OUTSTANDING, going beyond the average—in terms of intelligence, ability, and skills. To me, excellence means so much more… It is being aware of your MISSION and VALUES and living in alignment with them, allowing yourself to be...
"A person leaves their signature on everything they touch." Let me start by asking: How much do you allow your authenticity to shine through in everything you sign? How willing are you to live and express your UNIQUENESS? Or do you prefer to be a copy of someone else? Never forget—each of us is unique—through our genetic makeup, education, personal and professional...
In the 1930s, there was a young boy who loved eating sugar—and in enormous amounts. Concerned for his health, his mother decided to seek help and embarked on a long and exhausting journey with her son, walking for miles and enduring hours of travel. Finally, she arrived at Gandhi’s doorstep and asked him to tell her son that he should stop...
Imagine a work environment where feedback on what is done well and what needs improvement is provided openly, regularly, with good intentions and valuable insights. Dialogue is the dominant mode of communication. Everyone is aware of their strengths and areas for improvement and speaks about them openly. They are willing to ask for, offer, and receive support, share knowledge, discuss...
At the end of each year—or at the beginning of the next—we often find ourselves reflecting, dreaming, and setting goals. And so, we make a list. But if we’re honest, that list usually includes more items like “I have to...,” “I should...,” or “It’s mandatory to...,” and fewer that start with “I want to learn...,” “I will...,” or “I will...
The creator of the term STEREOTYPES, Walter Lippman, defines them as images in our minds—preconceived ideas about phenomena, events, and people around us. He explains the nature and role of stereotypes, without attributing a pejorative connotation to them, in the following way: The pattern of a stereotype is not neutral. It is not merely a way to bring order to the...
I love the work I do. I enjoy the people I work with. I find joy in my workspace. Yet, it’s not always easy to stay energetic and inspired every single day. And so, questions arise within us… At moments like these, we need a bit of inner support, a smile, and perhaps a little extra spice. What we truly need...
Whether we want it or not, we are constantly communicating with the world around us. We don’t have to say a single word—communication flows… through a smile, a glance, a gesture, a sigh. Even without feedback, communication continues—it is a message in itself, and it does not prevent the other side from forming their opinion on the matter. In short, communication cannot be...
“Maybe there will be better times, but this one is ours.” – Jean-Paul Sartre Grateful and joyful, I stepped into this year and promised myself to create a DECLARATION OF JOY that will be my support in the year ahead. Like most people, I reflected on the past year. And as an incurable optimist, I came away with a positive balance. There were...
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