Emotions influence the way we think, make decisions, communicate, respond under pressure, and build relationships. But recognizing what we feel is one thing. Knowing what to do with that emotion is another. In Dealing with Feeling, Marc Brackett, a professor at Yale University and director of the Yale Center for Emotional Intelligence, focuses specifically on emotion regulation. His key message is that...
When we think about success, we often focus first on knowledge, ability, hard work, or ambition. In Give and Take, Adam Grant shifts the focus to something else — the way we build relationships and exchange value with others. Grant identifies three dominant approaches to interaction: givers, who tend to contribute to others; matchers, who seek a balance...
What happens when we stop talking — and truly start listening? 4′33″, one of composer John Cage’s best-known works, consists of four minutes and thirty-three seconds during which the performer intentionally does not play the instrument. Yet this does not mean there is no sound. We hear the room. Movement. Coughing. Breathing. The audience. All the sounds that normally remain in the...
Giving feedback does not necessarily mean that it will be heard, accepted, and used. In this 2025 TEDx talk, Renee St Jacques explores one of the key differences between feedback that is simply delivered and feedback that actually makes a difference. Drawing on her background in psychology and executive coaching, she shows why even well-intentioned feedback can trigger resistance — and...
Organisational culture is not defined only by the values written on the wall. It is shaped by what leaders demonstrate, encourage, reward, allow — or choose to ignore. A company may speak about accountability, trust, collaboration, initiative and excellence. However, employees do not decide what truly matters within an organisation by reading strategic documents, presentations or messages displayed on office walls. They watch their...
A proprietary BIZNIS LINK leadership development programme for senior and middle management It is not enough for a leader to recognise what needs to change. They must know how to turn a conversation into change. Leaders usually recognise when mistakes are being repeated, employees are not taking sufficient responsibility, agreed standards are not being applied consistently or results remain below expectations. Yet...
One team member wants the decision to be made immediately. Another believes that more information should be reviewed first. A third is considering how the decision will affect people. A fourth already sees a new opportunity and is proposing the next step. Who is right? Potentially, all of them — from their own perspective. Different ways of thinking, communicating and working can provide a team...
Every leader leaves an impact. Not only through the results they achieve, but through the way they communicate, make decisions, respond under pressure and relate to people. A leadership brand is what people expect when they hear a leader’s name. It is the experience they have when working with that leader. And it is what they say when the leader is not in the...
There is no shortage of conversation in the business environment. Meetings, messages, agreements, quick alignments and exchanges of information happen every day. But dialogue is often in short supply. Dialogue is not the same as exchanging opinions. It is not about proving who is right. It is not polite silence while the other person is speaking, while we are already preparing our response. Dialogue begins when...
Have you ever heard these statements within a team? “I didn’t know that was my task.” “I was waiting for someone to tell me.” “I can’t do anything until they change.” These situations rarely arise because people lack knowledge. More often, they result from a lack of personal responsibility and proactivity. In many organizations, development is still unconsciously viewed as a competition. Who will be faster? Who...
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